This quote sums it up:
"Don't make the public fit how we do business," he said he tells his staff and other federal personnel. "It's a disaster. Your home's been destroyed. Do you need any more hassles?"FEMA is looking for suggestions on how they can better accomplish the goal of "fitting to the public's needs." If you have some ideas, they are looking for feedback at their blog. Please visit http://blog.fema.gov/2011/01/dont-make-public-fit-how-we-do-business.html for more information and to add to the discussion.